About Mattresses
- How can I get information about a Sonpura mattress that is no longer on the web?
- Sonpura is the manufacturer that offers the most pocket spring options on the market. We are constantly innovating in the creation of new mattress models and in the improvement and renovation of existing ones. We work with a complex combination of pocket springs and different components and layers in our covers. These are some of the reasons why you may receive offers from Sonpura that do not appear on our website.
- I have tested a Sonpura mattress in a hotel and I want it, how can I get it?
- At Sonpura we have a line of mattresses designed exclusively for the hotel sector, which are not for sale to private customers. But, in our Home channel we guarantee that you will find a mattress just like it, or better. We have the largest variety of pocket spring mattresses in Spain, with a choice of different degrees of firmness, ergonomics and adaptability. In short, we have the perfect mattress for you.
- Where can I buy a Sonpura mattress?
- Very easy, click on the "Where to buy" button on our website, which is located next to the description of the mattress. Enter your zip code and you will automatically see the stores closest to you where you can buy any of our mattresses.
- I received a mattress that is higher than I expected, can I exchange it?
- Sorry, once the mattress has been opened, we do not accept returns for hygienic reasons, unless it has a manufacturing defect. In any case, remember that after the first few months it is possible that the height of the mattress may be reduced by up to 10% as it adapts to your body.
- Is the number of springs in the mattress per square meter or in total?
When we talk about the number of pocket springs, we refer to the number of springs that make up the mattress in total, using the 150x190 mattress as a reference, which are is the standard size mattress. Then, depending on the size of your mattress, the number of springs may vary.
These are the standard sizes of our mattresses:
- Multisac micro 1800/1300 micro pocket springs (150 x 190).
- Multisac advance 700 pocket springs (150 x 190).
- Multisac system 500 pocket springs (150 x 190).
- I notice that my mattress is sinking with the passage of time
- Please note that our mattresses are ergonomic and adapt to your body, and that the comfort layers become contoured with use, in order to ensure a good spinal position and a restful sleep. Therefore, it is normal for a slight mark to appear on the mattress over time, which means that the materials have completed their adaptation process and the mattress may lose up to 4 centimetres in height. In addition, we also want to remind you that it is best that Sonpura mattresses rest on a rigid base, avoiding as far as possible the slatted bed bases, if there is a separation of more than 5 centimetres between slats.
- I bought a mattress and it gives off a very strong smell
- This is normal, there is no need to worry. It sometimes happens that during the first few days the mattress gives off a strong smell, which is not harmful in any way. With good ventilation and the passage of time, the smell will disappear without problems.
- I have seen a mattress in El Corte Inglés and I can't find it on the web
- This is because at Sonpura we develop exclusive mattresses for El Corte Inglés, hence you will not find them on our website.
- Do I have to turn the mattress over when changing seasons?
- If it is a double-sided mattress, it is best to turn it over to allow the padding to settle. If, on the other hand, the mattress has just one side, rotating the mattress will suffice.
- I can't get used to the mattress I just bought
- Don't worry, as our mattresses are ergonomic and adaptable, they need about two months for the padding to settle. Once the padding settles, you will like how it feels as you will be getting the rest you deserve.
- How much does my mattress weigh?
- If you want to know the exact weight of your mattress, click here.
- Is it possible for a lower quality mattress model to be firmer than a higher quality one?
- Yes, since the firmness of the mattress does not depend exclusively on the number of springs it has, but also on the technical cut of the mattress. Go to the product sheet of the product in question and there you will be able to see all the components of the mattress and its firmness.
- Can I buy directly from Sonpura?
- No, we only sell through our distributors, and on our website you will only find information about our mattresses. Use our store locator and find the store closest to your home.
- What is the difference between two Sonpura mattresses?
- There can be many differences between two models, but in the description of each mattress you can see all the characteristics of each one, such as the amount of springs it contains, its firmness, height, the number of layers that form it, etc.
- What is included in the Sonpura warranty?
- We recommend that you click on the "Download warranty" button that appears at the end of the product sheet, as this is where you will find all the specifications
- What do the numbers on the quality label mean?
- The number on the label indicates the number of the operator who performed the inspection, because all Sonpura mattresses are thoroughly inspected before shipment to ensure the highest quality.
- Can I hire a mattress cleaning and disinfection service from Sonpura?
- No, Sonpura does not offer any type of mattress cleaning or disinfection service. If someone calls you from Sonpura offering this service, you should know that it is a scam.
- Any tips for maintaining my Sonpura mattress?
They hardly require any maintenance, but to avoid any kind of problem, here are some simple guidelines for the proper maintenance of your Sonpura mattress for the long run:
- Use a rigid base (upholstered bed base/wooden Ottoman bed base/upholstered Ottoman bed base).
- Keep your bedroom clean and free of humidity.
- Before making the bed, open the sheets and air the room for a while.
- Protect your mattress with a mattress cover and change the sheets often.
- Turn the mattress over every 3 months, unless otherwise specified.
- Clean your mattress dry and do not use aggressive cleaning products.
- Is a bed base compatible with a Sonpura pocket spring mattress?
- It is compatible, as long as the slats of the bed base are not more than 5 centimetres apart. Even so, the most advisable is a rigid base such as an upholstered bed base, an upholstered sofa or a wooden sofa. Why? Basically because the structure of the bed base is a much more irregular and lower quality base, which also does not allow the mattress to be fully supported.
- I have back problems and I would like for you to recommend the best mattress for me
- At Sonpura you will find a wide variety of mattresses perfect for people who suffer from back pain, and you will be able to choose the most suitable one according to the indications and recommendations of your doctor.
- How do I clean my mattress?
- The mattress should be protected with a protective cover.
- Do not dry clean the mattress, as this may damage the upholstery and deteriorate the properties of the mattress. It is advisable to use a vacuum cleaner or a steam cleaner.
- Localized cleaning with stain remover is recommended for stubborn stains.
- Regularly ventilate the room to maintain a healthy climate and avoid possible traces of mould and mildew from appearing on the mattress.
- Do I have to turn my mattress?
- It is recommended that during the first two months the mattress be turned over weekly.
- Two-sided mattresses: it is recommended to flip and turn the mattress mainly during the first two months to settle the padding fillings.
- Single-sided mattresses: It is only necessary to rotate the product.
- How long does it take for me to adapt to the mattress?
- SONPURA mattresses are ergonomic and adaptable, we recommend sleeping on the mattress for at least 30 nights in order for your body to adapt to the new materials. After this period, the upper parts may show a slight mark after prolonged rest and lose up to 4 cm in height as it adapts to your body. The comfort layers adapt to your contour with use to allow for proper spinal positioning and restorative sleep. Therefore, after some time a slight mark may appear on the beds, indicating that the materials have completed their adaptation process.
- When can a mattress that has been rolled up be used?
- Once the mattress is received, take it out of its box.
- Use the opener to remove the plastic.
- Leave the mattress on its base for a period of 5 hours.
- Ready! Now you can rest on your new Sonpura mattress.
About Bases
- Where can I buy a Sonpura base?
- Very easy. Go to our website, choose the base you want and you will see that next to the product description there is a button that says "Where to buy". Click on it, enter your zip code and you will automatically see the stores closest to you where you can buy your base.
- I have seen a base in El Corte Inglés and it is not on Sonpura's web site
- This is because there are a number of Sonpura products that we design exclusively for El Corte Inglés, and therefore are not available on our website.
- Can I buy a base directly from Sonpura?
- No, on the Sonpura website you will only find information about the bases, but to get them, you will have to go to one of our official distributors. Click here to find a store near you.
- What is the best base for a Sonpura mattress?
- Any of our rigid bases will be more than adequate, and when it comes to choosing between one or the other, everything will depend on your taste and needs. IMPORTANT ® Please note that our mattresses are not valid for slatted bed bases with a distance of more than 5 cm between slats, since due to the great adaptability they offer, the springs would end up deforming.
- What is included in the warranty of a Sonpura base?
- All Sonpura bases come with a warranty. We recommend that you click on the "Download warranty" button at the end of the product sheet to find out all the conditions and specifications.
- Which model legs would be the best for my Sonpura upholstered bed base?
- Go to the end of the product sheet of your upholstered bed base, and you will find both the number and the model of legs depending on the size of the base.
- Does Sonpura offer mattress cleaning and disinfection services?
- No, Sonpura does not offer any mattress cleaning or disinfection services. Therefore, if you receive a call offering you this service, be clear that it is not from us and that it is probably a scam.